The IT Help Desk of Expalis Operations

IT support that keeps Expalis moving.

Report an issue, request access or equipment, follow every exchange with the IT team. One place for all Expalis tools, connected to ExpaHub.

Built for Expalis

Everything a modern help desk needs, nothing it doesn't.

Designed with the IT team and integrated with the Expalis ecosystem from day one.

Each new ticket goes to an available IT agent, chosen server-side. If no one is available, it is never left without an owner.

Requester messages, support replies and internal notes are clearly separated. Internal notes never reach the requester.

An email for every status change and every reply, with a direct link to the ticket and automatic retries.

Screenshots, PDFs and documents in private storage, checked by type and size, served through short-lived links.

Google sign-in, profiles from ExpaHub, permissions enforced by the database itself on every request.

English, French, Italian, Spanish, Portuguese and German, for the interface and the emails.

How it works

Your HR profile comes from ExpaHub: you only describe the problem.

01
Describe your request
Choose the Expalis tool, the type of request and the priority, then add screenshots or files.
02
The IT team takes over
The ticket is assigned automatically. The agent replies, asks questions and updates the status.
03
Follow and reply
You are notified by email at each step and reply directly in ExpaServe until it is solved.

Expalis ecosystem